Change Your Password/Forgot Password

Changing your Password in Your Account

1. Log into your Walker Tracker account on a browser.
2. Click on your username to open your settings.
3. In the Profile tab, click the Change Password button.
4. Enter your new password and confirm it in the next field. Click Update Password to confirm.
   

   

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Forgot Password:

If you've forgotten your password, you can request a new password by clicking "Forgot Password" underneath the Login field in your Walker Tracker account.  

In the next screen, enter the email address that you registered with your Walker Tracker account. You will receive a link to reset your password:

If your email address reset was successful: 

You'll receive a message in a green box saying: "Great! We found your account. Your username is _______. Please check your email for our password reset instructions."  You can then check your email as your password reset email from Walker Tracker should be available within a minute or two.  If you're not seeing it, check your spam/junk filter.  The email should look very similar to this:

Click the text that says "Reset Your Password Now." In the next screen you can enter a new Walker Tracker account password.  The  password reset email is only valid for 10 minutes, so reset your password as soon as you see the email.   

If your email address reset was unsuccessful: 

If we're not able to find the email address you entered in our system you'll see a message displayed in a beige colored box: "Sorry - we weren't able to find that email address in our system. Are you sure that's the email address you registered with?"  Try entering your email address again to make sure this wasn't a case of a typo when entering your email.  If you're still seeing that message displayed, write us at support@walkertracker.com for direct assistance